Return policy on customer remorse. Please notify us for a seamless return process via email at info@royalrevival.co.za. We only accept returns for customer remorse on the following conditions:

• For items with a manufacturer seal, the manufacturer seal must be unopened.
• The item must be in its original packaging with all original accessories.

To return the product, you must contact us first. Don’t send items back without contacting us first. If you change your mind after receiving the product, then you must send the product back to us, in the condition mentioned above, and as per the instructions provided by us at your own cost and risk. The shipping charges in such cases are to be borne by you. Returns must be shipped within 2 days of receiving the instruction.

Return policy on damaged, wrong, or dysfunctional products.

If you find products in your order damaged, wrong, or dysfunctional, please contact us directly by email at info@royalrevival.co.za In the aforementioned case, you will have 5 working days (7 days) from date of receipt to return the items by shipping via MDS/PARGO locker. To return the product, you must contact us first. Don’t send items back without contacting us first.

Returning an order

Contact us via email at info@royalrevival.co.za and state the reason for your return.

Packing instructions:

1. Securely pack the items in a box. Use the original box. In the event you need to use a different box, the quality and dimensions needs to be the same as the box in which you received your parcel.
2. Use the address to ship as provided in the instructions you receive from us.
3. Ensure a collection is possible by MDS from your original delivery address or return to a PARGO Locker given to you.

Cancelling an order
Cancelling an order is not an option.
If your order has already been processed for delivery, kindly follow the return policies stated above that correspond to your reason for return.

Lost shipments
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at info@royalrevival.co.za and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you choose so.

Refund process
The refund will be initiated once your product is received back at our warehouse and inspected by our team. Once approved, the refund takes 5-10 business days to process. All refunds shall be credited to credit cards, debit cards, Buy Now, Pay Later accounts (Mobi-Cred), or the bank accounts (EFT) from which the payment was originally received, unless you agree to receive a voucher.

We may make a deduction from your refund for any loss in the value of the products returned if the loss is the result of unnecessary handling by you (for example using the product before return).

Delivery fees are non-refundable.
Complaints can be directed to info@royalrevival.co.za

Your Rights
Notwithstanding the foregoing, nothing in this policy is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights relating to faulty and/or misdescribed goods and you are requested to acquaint yourself with the same.